Integrate your Facebook page with your other campaigns. Place links to your Facebook page on your blog, website and in the signature of your professional emails. You should draw attention to your Facebook page by presenting it as a way to get access to exclusive content and more promotional offers.
Use a contest to build talk about your brand. You should encourage your customers to join by offering a few free products to some of your subscribers. Put the list of winners on your wall, and keep doing this every time you have a contest.
If you have a follower complaining on your Facebook page, try your best to resolve the issue publicly. This will let others know that you are a reputable business and will handle all of your obligations. If you cannot resolve a dispute with a customer publicly, try handling it in private.
Answer all questions and comments sent to you via Facebook. This will show that you are on point and active on your page. If you have a page on your site that holds the information they need, share the link with them.
Use Facebook as a customer service tool. Invite customers to send you questions, comments or complaints by commenting on your Facebook page. This is a great way to display your excellent customer service policies. Answer questions in details and offer refunds or new products right away to the customers who complain.
Use a cover photo on your Facebook page that really shows off your brand. For example, show a picture of one of your bestselling products. You want to keep your products fresh in the mind of the public, and choosing the right cover photo can make this a lot easier for you.
Most people market on Facebook because they want to improve their sales. To keep you on track, set short term sales goals. Getting a lot of Facebook likes is great, but you need that to turn that into cash somehow. If your business hasn't improved, you might want to change your strategy up.
When you post something, one of your intentions should be to elicit responses from your community. Therefore, think about each post and figure out how to phrase things so that people will want to comment on what you have to say. Explicitly asking for opinions is one of the best ways to do this.
Facebook is a great site. You can talk with friends, family members, and even your customers. Take advantage of the opportunity to communicate with the world around you and use this site to grow your business and share what you have to offer. Use the tips here and watch your business grow.